FAQs

Do you ship internationally?
Currently, we only ship within the UK. Please check our shipping policy or contact us for specific details.

What is your return policy?
We offer a hassle-free return policy on most products. If you're not satisfied with your purchase, please review our return guidelines for more information.

How can I contact customer support?
You can reach us through our contact form on the website, via email, or by phone. We’re here to help with any questions or concerns!

What is your typical dispatch time?
Our products are usually dispatched within 48 hours of receiving your order.

How long does it typically take for my purchase to arrive once it’s dispatched?
Usually, it takes 4-10 business days. However, some larger items may take longer.

How much does delivery cost?
Enjoy free shipping on all orders, with no minimum purchase required. This offer applies to all eligible locations within our delivery service areas.

Which payment methods do you accept?
We accept various payment methods for your convenience, including:

  • Credit and Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Shop Pay
  • Google Pay
  • UnionPay
  • Discover
  • Diners Club
  • Apple Pay

Is an account required to make purchases on your website?
No account creation is necessary; you can conveniently check out as a guest.

Is it secure to provide my payment information on your website?
Rest assured, our website uses top-tier payment gateway providers, ensuring the security of your banking and card details throughout the transaction process.

Having issues with placing an order?
Feel free to reach out to our customer care team at 01928712939 or info@cheshirefurnitureoutlet.co.uk for assistance.

Are my personal details safeguarded on your website?
Absolutely. We prioritize the protection of your personal information and uphold strict privacy standards.

Can I exchange or return an item?
We do accept exchanges, and they follow the same conditions as returns:

  • The item must have been purchased from our online store.
  • The item shouldn’t have been used in any way.
  • The item should be in its original packaging with all tags, etc.
  • The return or exchange request must be made within 14 days of delivery.
    To request an exchange, please submit your request via the "Contact Us" form. A member of our support team will respond as soon as possible.